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IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT: AN INTEGRATED MEASUREMENT AND MANAGEMENT SYSTEM
by JOHNSON, MICHAEL D.;GUSTAFSSON, ANDERS

List Price: HK$ 285.00

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¡@ISBN 9780787953102
¡@Subject BUSINESS & FINANCE
¡@Publisher JOSSEY-BASS
¡@Publication 2000
¡@Edition Hardcover
¡@Version Original
¡@Description
 
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