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EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT: THE SECRETS OF BUILDING FIVE-STAR CUSTOMER SERVICE ORGANIZATION
by INGHILLERI, LEONARDO;SOLOMON, MICAH

List Price: HK$ 209.00

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¡@ISBN 9780814415382
¡@Subject BUSINESS & FINANCE
¡@Publisher AMACOM
¡@Publication 2010
¡@Edition Hardcover
¡@Version Original
¡@Description
 
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