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DELIVERING LEGENDARY CUSTOMER SERVICE by GALLAGHER, RICHARD S. (Paperback - 2005) ISBN: 9781591137597 Subject: BUSINESS & FINANCE Publisher: SKILLS DEVELOPMENT INTERNATIONAL |
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HOW TO TELL ANYONE ANYTHING: BREAKTHROUGH TECHNIQUES FOR HANDLING DIFFICULT CONVERSATIONS AT WORK by GALLAGHER, RICHARD S. (Paperback - 2009) ISBN: 9780814410158 Subject: BUSINESS & FINANCE Publisher: AMACOM |
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WHAT TO SAY TO A PORCUPINE: 20 HUMOROUS TALES THAT GET TO THE HEART OF GREAT CUSTOMER SERVICE by GALLAGHER, RICHARD S. (Hardcover - 2008) ISBN: 9780814410554 Subject: BUSINESS & FINANCE Publisher: AMACOM |
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別和刺蝟亂說話: 20個讓顧客開心買單的關鍵服務 (全) WHAT TO SAY TO A PORCUPINE: 20 HUMOROUS TALES THAT GET TO THE HEART OF GREAT CUSTOMER SERVICE by 理查.加拉格 GALLAGHER, RICHARD S. (Paperback - 2010) ISBN: 9789573266495 Subject: 中文 Publisher: 遠流 |
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