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CUSTOMER MANAGEMENT SCORECARD : MANAGING CRM FOR PROFIT by WOODCOCK, NEIL (Hardcover - 2003)
ISBN: 9780749438951
Subject: BUSINESS & FINANCE
Publisher: KOGAN PAGE
UP CLOSE & PERSONAL? CUSTOMER RELATIONSHIP MARKETING @ WORK by GAMBLE, PAUL R. (Paperback - 2006)
ISBN: 9780749446918
Subject: BUSINESS & FINANCE
Publisher: KOGAN PAGE UK
   
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