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BEST PRACTICES IN CUSTOMER SERVICE by ZEMKE, R. (Paperback - 1998)
ISBN: 9780814470282
Subject: BUSINESS & ECONOMICS
Publisher: AMACOM
E-SERVICE by ZEMKE, R. (Hardcover - 2001)
ISBN: 9780814406069
Subject: E-BUSINESS
Publisher: AMACOM
KNOCK YOUR SOCKS OFF SELLING by GITOMER, J. (Paperback - 1999)
ISBN: 9780814470305
Subject: BUSINESS & ECONOMICS
Publisher: AMACOM
   
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