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CALL CENTRE TRAINING HANDBOOK: A COMPLETE GUIDE TO LEARNING & DEVELOPMENT IN CONTACT CENTRES by WILSON, JOHN P. (Hardcover - 2009)
ISBN: 9780749450885
Subject: CAREERS
Publisher: KOGAN PAGE UK
EXPERIENTIAL LEARNING by BEARD, COLIN (Paperback - 2006)
ISBN: 9780749444891
Subject: EDUCATION
Publisher: KOGAN PAGE UK
   
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